On January 11th, 2020, I purchased a Lyme Disease test kit, under the recommendation of a business partner. It was for a friend who was struggling with mental health and we were told that he probably had Lyme Disease and other parasites.
So I paid $650 for a test kit. But before we could use it, my friend become incapacitated and left the state.
I asked them if they could issue a refund since we didn’t use it.
I understand they need to make money.
But at the same time, when I order a test for a friend, who later is incapacitated and unable to take the test, they should consider a partial refund.
Especially since we didn’t take the test, which means they didn’t process it or undergo any work.
I had escalated this through multiple levels in DNA Connections.
For example, Dr. Leslie Douglas acknowledged this would affect the integrity of their business, but didn’t care:
DNA Connexions Administrative Team
Their CEO, Blanche Grube, provides the same answer.
And Blanche said she was pocketing all $650 of this Lyme disease test.
That’s a bit harsh, don’t you think, especially when times are tough?
Even if they don’t want to refund me, it’s important that other consumers are aware of their practices. So I wrote this as a warning in the hopes that I’m able to save someone else some grief.