A few months ago Lisa T. Miller joined our program to be AYG certified. Lisa is the Founder of VIE Healthcare Consulting and showed interest in joining our paid program for agency owners in different verticals.
The goal for this program was to build local service agencies who can serve various niches that are in an LSA category. With her healthcare consulting background, we figured this could be the perfect opportunity to help build her agency.
Shortly after we announced the program’s creation – she reached out and expressed interest in joining.
Everything seemed clear on our end. This was someone who we believed would take our program and succeed, especially with her background in medical sales.
While visiting another client in Boca Raton, Lisa stopped by to visit myself, and Danny – young adults who also believed in the mission of helping local service businesses. In her own words, our conversation and advice was “wonderful”.
On May 9th, 2024 Lisa T. Miller reached out again requesting to be enrolled in our AYG certification program for $10,000. The program offerings included the basics to grow her digital marketing agency by conducting Are You Googleable audits.
Within 24 hours of her paying our team, we setup her Basecamp account (where should could message our team) and have access to all of our trainings and support.
The requirements, time commitment, and obligations were clear from the start and she knew the responsibilities. The problems began shortly thereafter in emails not being answered, site updates we recommended not being completed, and meetings being ignored.
As you can see in the email below, we were practically spoonfeeding her solid leads.
We even invited Lisa out to a private mastermind in Dallas – which she happily took advantage of.
During this private mastermind with Roger Wakefield, and Danny Leibrandt, we discussed the responsibilities of all those involved. That Danny, and Lisa would have different verticals and would follow the blueprint in our courses.
After our meeting – things went dark on Lisa’s side. Emails weren’t responded to, website changes weren’t being made, and our weekly Office Hours (where she could get 1-1 support) weren’t being attended.
Instead, she preferred to message me 1-1 and outright not follow our very clear instructions.
In addition to our structured program, I personally went above and beyond to help Lisa grow her digital marketing agency. This included:
- Lining up speaking opportunities for her.
- Creating marketing assets specifically tailored to her needs.
- Inviting her to exclusive masterminds.
- Allowing her access to our weekly coaching calls (which she rarely attended).
She also got to keep all materials, training, resources, and time we provided free of charge. Despite her lack of participation, our team continuously reached out to support her growth.
There is not one part of our program we didn’t fulfill for her– and we stand proudly behind what we’ve done for her, whether she acknowledges it or not– or is even aware of it (see the many messages our team sent her where she wouldn’t or couldn’t respond).
On June 25th, 2024 she sent us an email requesting a full refund for her $10,000 she spent with us months ago.
Lisa Miller’s argument was that I was giving too much 1-1 support to others instead of her – despite the fact that she never attended our office hours or followed our very clear instructions.
This was despite me inviting her to speak on stage with me in Florida, which she didn’t even reply to. But in Lisa’s world, she was willing to offer us her time, even though she’s never successfully grown any agency before and was a massive time waster on our end.
In response to my email, Lisa bizarrely points to Mia Jenkins, the daughter of my friend Jeremy who runs Crown Restoration, a restoration company in San Antonio. Unlike Lisa, Mia wants to help her dad run Crown Restoration and has attended Office Hours with our team and followed our steps.
According to Lisa T. Miller, my email was “bullying”, and that I was trying to shame her.
Even though at this point we’ve already lost thousands of dollars in potential clients (since she didn’t follow our steps or attend any meetings), I offered her a 50% refund as an incredible act of kindness.
You can guess how the rest of our conversion went. Accusatory, and pretending like she gave AYG “resources”. Keep in mind, Lisa has had access to all of our training from the beginning which she never watched or used. Mia did not get any extra training.
Lisa then proceeds to threaten us with a lawsuit.
Lisa then sent messages that our team perceived as increasingly hostile, including direct threats of legal action against myself and our team—despite our continued efforts to support her progress through the program.
Despite her threatening the livelihoods of people that work with us – I offered her one last chance to take the 50%.
A day later, she posted a link to our Glassdoor reviews, citing that as “evidence”.
This “lawsuit” never materialized, of course. Probably because she knew she was being dramatic and had no proof that she had been defrauded. Instead, she went to Paypal directly and put in a payment dispute in a last ditch effort to get $10,000 from our team.
For context on Paypal disputes, Paypal tends to side with the buyer 90% of the time. Unless your case is rock solid, the buyer almost always wins. Never-the-less, we submitted our evidence to Paypal which you can read here:
As annoying as someone trying to take $10,000 from our team is – what’s worse is that it froze our Paypal account. Meaning we couldn’t process transactions from others who wanted to pay us.
Miraculously, Lisa’s case against us was so empty that a few weeks later the case was resolved in our favor.
Unfortunately for us, Lisa continued to resubmit disputes on her end. And months later on her 5th attempt, Paypal decided in her favor anyways.
So there you have it. Lisa Miller has successfully takene $10,000 from our team, despite our months of helping her, flying her to masterminds, and inviting her on stage.
Her response included accusations of bullying and formal legal threats, even though we had maintained a consistent effort to provide value and assistance throughout her participation in the program. And she got 100% of her money back.
Prior to this dispute, communications had been professional, and progress seemed steady. However, after we declined to share private details about another client’s project—which we felt would have breached confidentiality—the tone of the interaction changed significantly. After multiple disputes and a final decision in her favor, she managed to reclaim $10,000 from our team, despite services being rendered.
Since PayPal has decided in her favor after multiple disputes, we have little hope of recouping our money. So instead, we’ve decided to publish an article outlining exactly how Lisa T. Miller operates when working with other businesses.
After failing in her niche for healthcare providers, it appears that she’s now working in “mastering executive selling” – using the same website template we built for her for no free (which other companies sell for $5k+).
The point of this article is to rank on Lisa T. Miller’s name and show others the kind of behavior she has towards businesses she works with. If you’re planning on working with Lisa, be aware that this is how she operates and don’t expect her to be reliable or trustworthy.
The long-term impact of this unresolved conflict continues to affect our team, especially as our PayPal account remains restricted and alternative payment methods had to be arranged.
She privately messaged Danny, one of our young adults, in a way which was vaguely threatening saying “I’m surprised that you have been silent about this. I would have expected better of you…”
Was this supposed to be a threat? Considering she’s already threatened legal action against me personally, is she targeting 20 year old agency owners as well?
Lisa, if you are reading this, we hope you’ll consider reconciling the situation by refunding the $10,000 to help support the young professionals and team members who dedicated significant time and effort to assisting you.
Update: It looks like Lisa has been added as the “CCO” of TOBY, a company which claims to help detect prostate cancer in urine. If true, would be a very bad decision on their end given Lisa’s history.
Recently, it has come to our attention that Lisa Miller is blatantly buying PR and SEO links in an apparent bid to establish herself as a thought leader in healthcare. This tactic appears to be a deliberate strategy to manipulate public perception and boost her credibility online.
It looks like Lisa attempted to file a DMCA takedown for using her photo, in a sad attempt to scrub this post from the internet. So respecting her wishes, we’ve replaced her earlier photo with the updated version at the top of the article.
I just found out that Lisa T. Miller is suing Parker Nathans for $150,000.
Emotions got way out of control and you can see what happened.
Here is my open letter to Lisa:
