They charged him $25 for his debit card being declined.
Here’s what happened:
Do you think cable companies should be even be on social channels if they are not equipped to handle issues? Or is it a necessity, like having a call center?
We, ourselves, are having a nightmare with Comcast trying to get business internet. It’s been 10 days, 5 different people, and still no clear answer on when we might get either a visit for a site inspection or to get internet.
Is it a lost cause for certain service companies to be in social channels if their core service is broken?
Dennis Yu
Dennis Yu is co-author of the #1 best selling book on Amazon in social media, The Definitive Guide to TikTok Ads. He has spent a billion dollars on Facebook ads across his agencies and agencies he advises. Mr. Yu is the "million jobs" guy-- on a mission to create one million jobs via hands-on social media training, partnering with universities and professional organizations.
You can find him quoted in major publications and on television such as CNN, the Wall Street Journal, Washington Post, NPR, and LA Times. Clients have included Nike, Red Bull, the Golden State Warriors, Ashley Furniture, Quiznos-- down to local service businesses like real estate agents and dentists. He's spoken at over 750 conferences in 20 countries, having flown over 6 million miles in the last 30 years to train up young adults and business owners. He speaks for free as long as the organization believes in the job-creation mission and covers business class travel.
You can find him hiking tall mountains, eating chicken wings, and taking Kaqun oxygen baths-- likely in a city near you.