The CEO of American Airlines told me that managers are either loved or productive, but rarely both.

You see, it’s easy to be loved as a boss– don’t hold people accountable. Constantly praise, skipping the hard conversations. Let deadlines slip.

It’s medium hard to be an effective boss since it means you have to be willing to crack the whip and rid the team of parasites. Not everyone will love you when you have to deliver.

The super rare boss is both loved and effective. Studies show that less than 1% of managers are able to pull this off.

The key to their success is instilling a CULTURE so strong that weak performers don’t even make it into the company.

While the problem creators demand your attention, resist the urge to oil the squeaky wheel. Focus your time disproportionately on the high performers.

By definition, that means you cannot be spending all your time on the troublemakers, no matter how much noise or drama they cause.

Your team clearly sees when these rebels get away with their behavior, which is why your culture is defined by what you’re willing to tolerate.

Loved, productive, or both…

Which of these 3 manager types are you?

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