Dennis Yu

the truth about Aaron Gobidas

Aaron Gobidas of GoBeRewarded is better at selling than making his clients money

Aaron Gobidas of GoBeRewarded is great at sales, no doubt. But delivering results he doesn’t care about. I flew in to help Aaron work out an issue with a client, Philippe Coudoux, a massage therapist who paid him $12,500 and got no customers. We were able to finally get to see the Google Analytics and Facebook Business Manager to confirm what we had suspected all along. You can see the video recording of the meeting and how Aaron dipped out after 5 minutes, never coming back. His employees were left there wondering what to do– they didn’t know what Aaron, the salesperson, had promised the client. Nor was there anyone to take care of the client, which Aaron’s team complained about. But they were trying to hire a project manager so that someone could clean up after Aaron, so he could continue selling. I don’t think Aaron is evil– what’s wrong with wanting to make a lot of money? We tried giving him multiple chances to make things right, but he proudly and stubbornly insisted he did a great job. Let the actual results speak for themselves. I make a living coaching digital marketing agencies– and I wish what happened with Aaron and Philippe was not so common. This poor client trusted Aaron Gobidas with his last dollars after COVID nearly destroyed his business. It’s just him and his wife. Here’s what Philippe, his client, has to say about what happened. And here’s what we said to the Better Business Bureau: Aaron Gobidas, the salesman and owner of GoBeRewarded, likes to talk about my genitals and issue legal threats. We worked with Philippe Coudoux, a Vista-based massage therapist, to figure out what happened to the $12,500 that we gave Aaron. When we finally got access, we found that 6 months of paying GoBeRewarded yielded zero new patients. Aaron’s team was highly cooperative in giving us access to be able to investigate and the whole audit was even filmed for anyone to be able to inspect. If you Google “Aaron Gobidas”, you’ll be able to see for yourself– what GoBeRewarded did (or didn’t do), our website stats, our social media stats, and how Aaron himself dipped out after the first 5 minutes, leaving his staff to wonder. To be fair, Aaron Gobidas is a good salesman– and he openly says he doesn’t care about what happens after the sale, since he’s on to the next sale. He admitted that he has never had a massage therapist as a client before, but didn’t see a problem with taking Philippe’s money anyway. I hope any small business will see this review— not because GoBeRewarded is a typical sales-oriented agency preying upon local businesses– but to know that there are agencies who specialize just in what you do. If you’re a chiropractor, then hire an agency that specializes in chiropractors only. Our hope was the Aaron Gobidas would put in some effort to fix the situation. But he decided to make jokes about my genitals instead and use foul language. UPDATE: They’re now running a smear campaign against Philippe’s business. The review you see above is by Ardeshir Kohnouri who is a PPC manager at Goberewarded. It goes against Google’s terms of service. If you leave a fake review. And Because Ardeshir had nothing to do with Philippe’s business.

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Beyond the Smoke and Mirrors: What It Really Takes to Build a Successful Marketing Agency

This is a guest post by Nick Jaworski of Circle Social Inc. Owning multiple 7-figure digital marketing agencies, I never found the typical social media crowd very helpful. There are a lot of smoke and mirrors in the digital marketing world. Fake gurus are everywhere, but even the bonafide have never appealed to me very much. When I started my agency, I wanted to build something meaningful and impactful. And one thing I learned about impact over the years is that the bigger you are, the more impact you can have. I quickly realized that the majority of the experts out there were one-man bands. Maybe they had a couple of VAs or a Community Manager helping them out, but they’re not what I would now consider to be a large or scalable business. As I’ve learned over the years, that’s about as far as most people want to go. Whether it’s fear, lack of know-how, or just no interest in taking on the huge amount of work and responsibility that comes with growth, most agencies don’t make it past the 3-4 person stage.  I’m a big admirer of Dennis and all the work he’s put into helping young people and really having an impact on the world by sharing his knowledge. He also knows what he’s talking about. When I first started my agency, I had so much to learn and, like many in the same boat, scoured the internet for people to learn from. However, all I ever heard were platitudes like “content is king,” “marketing is about building relationships,” or “tell your story.” From the get-go, my agency was focused on return on investment. What really attracted me to digital marketing originally was the data. The fact that I could tie our work to real ROI, where I could prove our value to our clients. This is where Dennis stood out. I could tell from reading his content that he had true expertise in helping real companies. That’s why I was very interested in sharing my experiences on his blog as he’s the real deal. When I entered the realm of digital marketing, there was something glaringly missing from me in the world of social media and marketing influencers I found online. None of them owned large companies with a lot of staff.  Instead, as I started to network and get into the world of business, I saw all these people running 8 and 9-figure companies, but I never saw these people online. These people led or had built huge companies and most didn’t even have a Twitter profile. More than that, many of their companies didn’t either! That told me that following the online social media crowd was unlikely to be the road to success. Speaking with Dennis, I wanted to share a real story of what it truly takes to grow a successful agency. I registered my business in 2016 but didn’t actually launch it till late fall, so almost 2017. By the end of 2020, I had scaled it to a full-service agency with a consulting wing, marketing wing, over 20 full-time, W-2 staff, and a national reputation as the foremost expert in our niche. Our largest client does over a billion dollars a year in revenue, while most land somewhere in the $10-300 million range. That’s a pretty cool success story, but the reality is that it’s extremely rare and it took a tremendous amount of effort, risk, and investment to get where we are today. This article is not going to feed you a lot of BS about overnight successes and “passive income.” It’s going to talk about the never-ending real work and sacrifice that goes into it. Unemployed and Starting the Business I had been a teacher and, eventually, a school administrator ever since I left university. I had developed a reputation as a turn-around guy for schools, someone who could come in and fix failing programs. This led to me being called in by the largest daycare operator in the US to fix one of their most troublesome schools in Indianapolis, IN in 2015.  That turned into a nightmare. It was in a low-income area with lots of drugs and gun violence. We had just had a shooting at the school less than a year before and now the program was on probation by the state for the third time in less than 4 years and was going to be shut down. My job was to come in and turn it around.  After a year of 80-hour work weeks, no organizational support, and the challenge of finding quality teachers willing to work in one of the more drug-infested, violent areas of town for $8 an hour, I finally got the school re-licensed by the state and on track to national accreditation. It was an amazing accomplishment, but I didn’t want to be there. It’d been hell, so I asked for a transfer to a new school. Instead of transferring me, they told me that, since I clearly didn’t want to be there anymore, they no longer needed me. I was let go that day. That was the last straw. I’d been in education and working for other people for nearly two decades. I was burned out. So I decided to start Circle Social. I started it out of my house in-between caring for my daughter. We had just $2,000 in the bank and my wife was only making $10 an hour, so we couldn’t afford daycare. Circle Social was off to a pretty inglorious start. I was writing 1,500-word blog posts at $10 a pop under the company moniker, but really I was just a freelancer since it was just me and these were piecemeal projects. You see, nobody starts a business charging high fees. Most who do are quickly realized to be frauds by their clients. Their business may limp along for even a couple of years but eventually folds. To succeed in business, you have to charge

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The best can always command a premium.

My friend has an agency and considered broadening his practice and serving less successful clients– because he thought clients are getting cheaper and it’s harder to stand out. Here’s what I said to him– about why that path is wrong: Expertise and word of mouth will never go out of style. Clients (your law firms and the clients they serve) will always pay a premium for who they perceive to be best. So call it “thought leadership” or whatever, still continue to tell stories via one-minute videos and share expertise via blog posts you distribute. Don’t make the fatal mistake of serving a smaller business, going broader, or lowering your prices. The best can always command a premium.

The best can always command a premium. Read More »

Partner with someone who can teach you.

Someone just asked us what they should send to a potential client who is asking for case studies– but they have none. My answer: You partner with an agency that does. Trying to sell without authority is not only hard, but it sets you up for failure on something you’ve done before many times. Would you trust a heart surgeon to operate on you if they’ve not done heart surgery before? I feel for consultants who are trying to get their first few clients– it’s hard. If I were starting from scratch, I’d find a mentor who has done what I’d like to do and work for them for free– doing anything necessary to build their business, while having the chance to learn from them. Maybe they aren’t paying you– but consider how much you’d have to pay them for mentorship and to grow your career.

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We don’t make our clients figure out what needs to be done.

Any more than a surgeon asks the patient what surgery to perform or what scalpels to use. You should do the same in your line of work, not allowing your customers to dictate how things are done. Let them specify the goal, while they trust you on the tactics. If you’re just selling your time or if you don’t really care about the end result, then let the patient walk in, and tell you what to do— yet still hold you accountable for failure. The customer is not always right. So choose your customers carefully.

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A client got pissed at me for not working on a Sunday.

We did deliver on Monday, but they still berated me about the importance of deadlines, as if I didn’t know. I stood up for our team, copying them and the client team members, letting them know that it was NOT okay to expect work on Sunday. We want our people to rest on the weekend, spend time with their families, and have a happy life. Remember that deadlines can be negotiated. Communicate up front your expectations and take care of your team. You can pull the fire alarm once in a while, but if you make everything an emergency, you will burn your people out. The client is NOT always right. If you don’t take care of your team, then who is going to take care of your clients?

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A billionaire friend told me not to charge by the hour or the month.

If you want to stand out as an agency or consultant, measure and charge by business results. The level of incompetence among marketing agencies is astronomical. So to talk about business results, whether or not you can deliver, is what drives sales. Demonstrate you have a detailed process you follow and emphatically state you don’t do what’s not in a process. Don’t say you do everything and serve everyone, big or small. Don’t say you’re affordable and serve small businesses. Even if you’re desperate for business, if you get cheap and cut corners, you’ll shoot yourself in the foot by attracting nightmare clients that even pros wouldn’t be able to make happy. The more you say what you don’t do, the more confidence your clients have in what you say you do well. When you start with their financial goals and tie your effort to them, you shift from an expense to a profit center. Then it doesn’t matter what your fees are. Your goal is not to reduce your fees, but to increase their profit— probably from your efforts.

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Don’t be afraid to say NO to people who want your time

I just got a message from a highly offended prospect who had an ad budget of $1,000 a month. That means our fee is probably $100-200. He wanted a private meeting with me and Logan, where we walk him through how we do what we do. We shared our process and initial steps to qualify since our system requires certain ingredients to be able to run. In an ideal world, you’d be able to spend an hour with everyone who requested it. That’s not to say you should ignore these folks. Instead, make sure you’ve documented what you do and how you do it, so you can spend your time on high-value activities instead of repeating what would be in your brochure or course. The most successful people say NO to most things coming their way so that they can say YES to what truly matters. You have only so much time, so don’t fall for FOMO of “what if” this could be the next big deal or if you do a good job, they could introduce you to so-and-so. The surgeon doesn’t take a dozen sales calls a day and convince people they need his surgery or offer an end-of-month discount. Treat yourself with respect. Do you haggle with your doctor on pricing? Treat yourself like a marketing doctor who has worked hard to know what you know. When someone comes into your emergency room with a runny nose, don’t stop operating on the gunshot wound victim to give an hour presentation on all the things your hospital can do. That person is out there shopping at 5 other hospitals and will think the witch doctor is a far better deal. Run the “triage process” to help your critically ill patients and put these rest in line by priority. Politely decline anyone who doesn’t respect your process or training. If you make the mistake of taking them on, you open yourself to a world of headaches. Those who pay the least expect the most. Say YES to just a few amazing folks and spend most of your time on them. Learn more on how to get paid more and be treated better:

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A potential client belittled one of our team members, so I fired that client.

It could have been a lot of money. But such behavior is a sign that the client continues to be mean and unreasonable. Eventually, you will lose your star players because of the stress and headache. And it’s just not fun to be around people who complain all the time. Many call this the “no a-hole rule”. When you take a stand for your people, everyone else notices. Good people can work anywhere, so they’ll seek you out. There are so many ways to make a buck— so why appear desperate? Have the courage to fire your clients and you’ll be amazed at how well you are treated and how fun work can be.

A potential client belittled one of our team members, so I fired that client. Read More »

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