It’s what I ask everyone who is new— the one question to see about their commitment “Will you promise to come to me first before you ever consider quitting?” They all answer that they’re not going to ever quit– and they affirm they would come to me first to chat before things ever get that […]
Building processes and systems to scale is much harder than having a small biz with your buddy as your business partner. More people mean more problems– and everyone will have an opinion, whether they are qualified to give it or not. Seek growth via credible advisors– people who have repeatedly done what you’d like to
The easier way out isn’t always the best option. Read More »
The other day a man who has made $500 million told me that he is paid on results, not by the hours he clocks. If he billed hourly, he’d never hit that upside. More importantly, if his mindset was selling time by the hour, he would be creating incentives to WASTE time. The longer he
Building a team is 100 times harder than doing the task itself. I focus most of my time on processes and putting people into the process. The big mistake I made was designing work around each person. It’s what we naturally would do, especially in a small team. But when people leave or move up,
Structure all your work into roles, then hire people into those roles. Read More »
Managers and entrepreneurs FAIL on projects because they don’t know how to delegate. Tristan Parmley and I discuss the fundamentals of management from our experience running teams large and small in the new Digital CEO podcast. Managing the execution of digital marketing is increasingly harder because the tools are more complex, the speed is faster, and
How to delegate without screwing it up Read More »
My friends who work at Facebook gave me access to their onboarding training since we are tuning up how we hire up new account managers. What I’ve learned…… – Role-playing is critical to being good with clients, so trainees take turns practicing as the client, account manager, and observer, grading the role-play across key factors.
What I’ve learned from Facebook Read More »
Train them or fire them– don’t tolerate them, as Brad Lea has taught me. No need to complain or argue. Don’t attempt to justify your value– or worse, lower your prices. The clients that pay you the least expect the most– so you can imagine the expectations of folks who pay you nothing. If you have employees
Got employees or partners causing you headaches? Read More »
You see, it’s easy to be loved as a boss– don’t hold people accountable. Constantly praise, skipping the hard conversations. Let deadlines slip. It’s medium hard to be an effective boss since it means you have to be willing to crack the whip and rid the team of parasites. Not everyone will love you when
You’re either creating problems for her or that you’re solving problems for her. And this is the key to advancing– whether your boss is your employer, client, customer, teacher, or parent (yes, all these are bosses). I’ve had some incredible mentors over my career– and some spectacular failures, too. But when I messed up and
What your boss will never tell you. Read More »