It’s not uncommon for agencies to encounter clients who aren’t fully satisfied with their services. Some clients will play what I call “the mystery game.” They’ll ask for a meeting without explaining the issue at hand, leaving the agency to guess what might be wrong. This approach only prolongs the problem and makes it harder […]
How Agencies Should Handle Unhappy Clients Read More »
https://youtu.be/Pw8kCXija9Y Imagine stepping into the heart of one of the world’s most iconic brands—Nike’s global headquarters. For Ben Ehlert, known as Bouncy Ben on Instagram, a professional dunker with a vertical jump just inches away from the world record, that dream became a reality. A small-town athlete who once aspired to be a professional basketball
A Dunker’s Dream: From Small Town to Nike HQ – Success Isn’t Always a Straight Path Read More »
Where have you been? And hundreds more excuses than I am able to remember. I’ve heard them all. These are all important things you should take care of– for which you have a valid reason to miss work. But what is not okay is abandoning the team and the clients— only telling them AFTER the
Excuses: I’ve Heard Them All Read More »
It is true that all businesses want growth, but those that are doing business for the sake of business do not have a long run. Trying to reach Justworks after 7 times in a row of ignored messages over the last 5 weeks. You guys cold-called me TWICE at 3 am, even after I told
JustWorks has a Justspamming Problem from Super Aggressive Salespeople Read More »
You can show your care in a couple of sentences. But don’t make the mistake I’ve made with one Office Hours subscriber specifically, where I’ve given him hours of my time privately to help him build his brand. He wanted me to join his podcast several times, then canceled and no-showed, which is not good
You can’t please everyone, so don’t make the same mistake I did. Read More »
Want to know the secret to never missing a thing? I use the Boomerang by Gmail tool to bring back messages that people don’t reply on. The downside is that if the other person continually doesn’t reply, then you get a chain of these where you have to keep chasing them. This works most of
The key to your email inbox Read More »
For video, you can get fantastic results with a simple Sony 5100 and wide-angle lens, or splurge a bit and get a Sony A7R4 like me. The key is the wide-angle lens, which gives you that nice creamy blurred background, makes your room look really big, and is reachable from your desk— don’t need to
This is what I use for Zoom calls Read More »
If you’re feeling overwhelmed…COMMUNICATE. If you’re not sure what to do next…COMMUNICATE. If you’re not feeling motivated…COMMUNICATE. Not asking for help is a sure way to spiral down when the inevitable challenges come. And no matter how good your reasons may appear, the end result of failure is still the same– you didn’t get your
Executives know that BUSY is a polite word for “low priority”. You weren’t too busy to go to the hospital if you were ill, too busy bingeing on Netflix, or too busy with other items on your list. Don’t be ashamed of your choices, since you don’t have to say yes to everyone and everything.
Don’t ever say you were BUSY if you kept ignoring messages. Read More »
But have safety nets in place so that the price of failure is a bruised ego instead of catastrophic loss to your client or your company. Coach them along the way and provide positive feedback, so iteration allows for minor course corrections. Are you going off the rails? And if not, why aren’t you giving
As painful as it sounds, you have to allow people to fail. Read More »