Dennis Yu

Leverage your weak connections for a network boost.

Driving leads via Facebook is now about strategy, not about tactical tricks anymore.

Years ago, Facebook had a LIKE button on ads– do you remember? Back then, fan growth was all the rage– and it was before there was a newsfeed or even mobile. We could even drive 600 fans for a dollar– not a typo since traffic was about 20 cents for every thousand impressions. So we drove millions of fans for major brands, as well as some sales, though digital plumbing hasn’t evolved to where it is today. Ten years ago, I thought paying $1 per thousand impressions was a lot of money. And now I think $6 per thousand is doing pretty well. Curiously, even though the price of traffic is literally 5,000% higher than back then, the ROI is almost as good. Why? Because the algorithm has gotten smarter (to optimize for us), the creatives are more effective (more video), and we have better strategies to measure and manage social. Driving leads via Facebook is now about strategy, not about tactical tricks anymore.

Driving leads via Facebook is now about strategy, not about tactical tricks anymore. Read More »

Just put it out there

I uploaded a 20-minute training video on how to optimize ad campaigns, step-by-step. No need to go to a landing page, enter an email address, or anything. Zero teasing, as you typically see— going straight to the techniques. And zero sales pitch at the end. I targeted people who are interested in digital marketing. It started out at a 6-cent cost per 10-second view and is now down to 2 cents per view, with a lifetime average of 4 cents. Zero tracking codes and zero selling, so I can’t measure a direct ROI. But I have had a few people come up to me, telling me they’ve seen it and loved it. These people then bought out memberships to get more training and some became clients for $20,000. So I’d say that the $200 I’ve spent on this over the last 4 months has been worthwhile. And so I extended this another few months. Why not just put your best stuff out there for free? Don’t worry about competitors “stealing” your best tips or people taking your advice instead of hiring you. What actually ends up happening is that people realize this stuff is harder than they thought. And then they reach out to hire you.

Just put it out there Read More »

Watch Your Notifications

Two notifications here show our interactions being a multiple of our reach. Except in rare circumstances, like photo gallery views and super small audiences, you cannot have an engagement rate greater than 100%. Should you freak out at this bug? Nah, any more than someone in California losing their mind over a 3.0 earthquake or seeing jaywalking in India. We seek to have a 10% engagement rate as part of our “Standards of Excellence”. So if 1,000 people see something, we’d want at least 100 interactions to know that the post did well, paid or not. And if the engagement rate is high, we would consider putting some “boost” dollars behind it, whether to a lookalike audience (top of the funnel), first touch video view audience of 10+ second viewers (mid-funnel), or 28-day site-wide audience (conversion). Watch your notifications to see what Facebook thinks is doing well– then seek to understand why they think so, whether false alarm or real.

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Facebook CTR has less than a 1% correlation with sales or business results.

Surprising. I’ve fought this for a couple of years now, but now I finally understand why Facebook is not recommending us to choose “website traffic” (clicks) as a bidding objective when we can choose conversions or brand awareness. We used to bid for clicks because we didn’t have enough conversions for the system to optimize. Plus, PPC folks like me have been bidding on clicks since the entire system started. But if you bid on clicks, that’s exactly what the system will give you. Don’t get mad if you don’t get conversions. Logan and I have learned this one the hard way– don’t make our mistakes.

Facebook CTR has less than a 1% correlation with sales or business results. Read More »

Just because posts do well organically doesn’t mean that they’ll behave the same in a boost.

Here are the reasons why:– Text- heavy posts, especially memes, violate the 20% text rule, so you get disapproved or penalized.– Some organic posts cannot be boosted– they have profanity, use Facebook’s brand the wrong way, or violate the ads TOS (like having a gun pointed towards you).– You’ve exhausted the original audience, so your frequency is high when you a boost.– You’re targeting the wrong audience– this is hard to diagnose.– Your organic post wasn’t evergreen– perhaps for an event that expired. You can see that the boosted part of this post got north of 10% engagement, which is excellent. But we’re paying a $50 CPM– meaning $50 to reach just 1,000 people. (Yes, the experts here will point out that impressions and reach aren’t exactly the same, but for the purposes of simple analysis, it’s good enough). Even with a high base cost of traffic (CPM), the cost per engagement is good enough that I’m willing to let the boost live for a few months longer.

Just because posts do well organically doesn’t mean that they’ll behave the same in a boost. Read More »

Facebook now lets you automatically boost posts

5 years ago, Facebook had an auto-boost feature where they would automatically boost your posts. But they killed it because not many people were using it and because the system was boosting posts about site outages, sales that had already expired, and other things.   So this new version gives you a bit more control: You can choose the default boost amounts (how long and how much to spend each day), the audience (from your list of saved audiences), and if you want to auto-approve: Some things I don’t like about this re-released product: Only one post gets boosted at a time– I like to be able to put more money on winners, even to have them live forever.  As a business grows, we would want to have a growing number of posts boosted evergreen (forever) as part of our Greatest Hits that live forever. The 60% threshold for “top posts” is arbitrary.  Instead of getting 60% more engagement than our average post, it should take the top 10% of posts by engagement or all posts that meet a particular fixed engagement threshold (like 10% engagement/impressions or 10+ second average watch times on videos). It’s buggy– I’m not able to switch the audiences. And the reported engagement figures don’t make sense– how do I have no engagement, yet 144 engagements? Have you had a chance to play?

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How does Facebook’s suggestion algorithm work?

We promoted this post (evidenced by the “sponsored” label at the bottom) and see suggested pages beneath it. Some people say these suggestions are paid– they’re not. But what’s curious is how Facebook decides what to show. Is it based on other pages that Content Factory fans like? This would be the math behind lookalike audiences. E-commerce players like Amazon use this technique to recommend related products. It’s called collaborative filtering– what any first-year statistics student can run.  People who bought X also bought Y.  Or people who watched this show also liked that show. Are they looking at my activity to see what other pages I personally might like? We’ve been meeting with folks like GoDaddy and Quicken Loans, who sponsor NASCAR teams. So the Miss Sprint Cup suggestion makes sense. And I was in Miami a week ago– so the “Visit Miami” page seems quite relevant. Content Factory isn’t based in Miami or happens to have a stronger concentration of fans/traffic in Miami. So I’m leaning towards #2. We have a mix of big brand and entrepreneurial folks on our page, so the SpringWise suggestion makes sense. What do you think?

How does Facebook’s suggestion algorithm work? Read More »

Business Insider says that Facebook is the new Yahoo! …I disagree.

Some similarities for sure in any set of companies that skyrockets to a massive user base and corresponding corporate baggage. However, I was part of the Yahoo! Data Team and can tell you that Facebook is FAR more aggressive with data than we ever were. The General Counsel of Yahoo! refused to let us tie browser and log-in cookie data, which would have given us better targeting on the 80% of users who weren’t logged in. We wanted to personalize ads in Y! Mail way before Gmail– no because users said it was creepy. We wanted to roll out conversion optimization well before AdWords, but it would have dented next quarter’s earnings. So no, even though it would have been a smart long-term decision. Yahoo’s earnings are driven by a strong display sales team– arguably the best in the world. But the world has moved to self-serve. Facebook hasn’t dominated self-serve like Google, but they are making promising moves. I’d love to see Facebook fix critical analytics bugs and roll out something stronger than Google Analytics. Never heard of Yahoo! Analytics? There is a reason for that. I own no stock in either of these companies– just a guy who looks at things from the standpoint of the data and what we can do with it. I’ve never seen so much data available to marketers– so Facebook could win in this area if they can teach companies how to use it appropriately. What do you think? IS Facebook the new Yahoo!?

Business Insider says that Facebook is the new Yahoo! …I disagree. Read More »

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